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Dameware remote support guide
Dameware remote support guide













dameware remote support guide

The Goverlan Administrative GPO can be used to push policies and settings to Goverlan Agents. There are three options for configuring the Goverlan Agents to use the network share for storing logs. Goverlan users must have atleast read access to the share. Configuring a Custom Share for Remote Control loggingĬonfigure a network share on your network where Users have Read and Write access. Custom shares can be used to backup or centralize logs when there is no Goverlan Central Server present. Goverlan Remote Control logs can be stored on a custom network share. Storing Goverlan Agent logs on a custom network share For more information on this screen see, Utilizing the Centralized Auditing Feature. In the Goverlan Central Server Management Console, click on the Audit tab on the Command Bar to view the real time audit log. For more information about the Goverlan Central Server, see Introduction to the Goverlan Central Server.

dameware remote support guide

The Goverlan Central Server will automatically collect Remote Control logs and centrally store them. The Goverlan Session History is an audit log of all remote control events that took place on the target computer. Right click any workstation and select View Session Log.Īlso access the log from the Session History button on the Main tab of the Command bar while in a remote control session. The proprietary log is maintained by the Goverlan agent and can be accessed from the Goverlan Remote Control UI.Īccess the log from the Favorites section. When the session is ended, the Goverlan agents will log event 6505.

  • Windows Application Event Log (on the target workstation)īy default, Goverlan agents logs event 6502 in the Application log.
  • Information is recorded in several locations for redundancy and flexibilty.Īudit information is stored in the following locations: Goverlan agents are responsible for logging remote control sessions.
  • Session ID - The logon session of the target user.
  • Admin Machine - The computer that the Goverlan operator is logged in to.
  • End TIme - The time the remote control session was ended.
  • Start Time - The time the remote control session was started.
  • This can be the console user or an RDP/Citrix sesssion

    dameware remote support guide

    Client - The target computer that is being controlled.The following information is captured during a remote control session. What information is logged during a remote control session?

    dameware remote support guide

    Goverlan Remote Control sessions are logged for auditing purposes.















    Dameware remote support guide